Within this context, the need to offer better products and services to compete in the market has arisen. However, the intensification in the competitive environment has forced companies to review their processes to meet customer demans in terms of price, time and quality. There was no concern about the quality and compliance of the process. At first, the companies focused only on production volume.
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The industrial scenario also did not remain free of transformations. They see their products being replaced by new, better and/or cheaper ones countries raising their levels of requirements to levels that are difficult to achieve in their process its competitors using high technology equipment, adding value and increasing quality as a whole. With so many changes, business survival has come to be threatened for several reasons. In the last decades, an increase in the pace of the transformation of society is perceived. The dynamic aspect of the human being implies constant intellectual, social, economic and technological evolution. For this, the productive process has worked with tools that precede the problems that can reach its esteemed clients, proposing an action in case a deviation occurs. Protecting yourself from any risk has been the most effective way of not causing problem with your consumers and meeting your expectations. No industry is at the top of its segment comfortably without worrying about what is being delivered to its customers. In the global scenario, staying competitive has become a battle to be fought daily. Palavras-chave: Ferramentas da qualidade, Controle da qualidade, Processo, MASP. O artigo mostra que é possível a obtenção de ganhos em processos que venham a ser analisados nas empresas, em sendo aplicado o método sugerido. O artigo pretende expor, de maneira clara, um estudo da aplicabilidade de ferramentas da qualidade escolhidas para a pesquisa (Diagrama de Ishikawa e Diagrama de Pareto) além de Matriz GUT, Estratificação, Regressão Linear e FMEA. O presente artigo tem como objetivo abordar a melhoria dos processos por meio do uso de ferramentas da qualidade, dando enfoque à diminuição das paradas de equipamentos e suas prováveis causas, além do desperdício financeiro decorrente dessas paradas. Frente a isso, o artigo aborda a importância de uma proposta adaptada do Método de Análise e Solução de Problemas (MASP) como uma ferramenta eficiente na resolução de problemas no processo de produção. Keywords: Quality tools, Quality control, Process, MASP.Īs empresas estão cada vez mais focadas no mercado e em suas tendências, sendo forçadas a buscar o diferencial competitivo por meio da melhoria contínua nos processos e nos métodos de fabricação de produtos ou de geração de serviços.
The article shows that it is possible to obtain gains in processes that may be analyzed in enterprises, whenever the suggested method is applied.
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The article intends to expose clearly a study of the applicability of quality chosen for research tools (Diagram Ishikawa and Pareto Chart) plus Matrix GUT, Stratification, Linear Regression and FMEA. This article aims to discuss the improvement of processes through quality tools, by focusing on the reduction of equipment downtime and their probable causes, in addition to financial loss resulting from these failures. Hence, the article discusses the importance of an adapted proposal Troubleshooting analysis method as an effective tool in solving problems in the production process.
Companies are increasingly focused on the market and its trends, being forced to seek competitive advantage through continuous improvement in process and product manufacturing methods or service generation.
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